Website Information and Policy

Descripton

 Innovative Cycles has been trading since 2005 and has been suppling Mudgee, Gulgong and the surrounding regions with quality bicycles, parts and accessories.

Customer Service Policy

Innovative Cycles is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. If for any reason we are unable to dispatch your order we will notify you within 2 business days.

Pricing

All  products found on the this website are calculated in Australian (AUD) dollars and are GST Inclusive.

Shipping Costs

All Components, Accessories and apparel bought on this website are charged a flat rate of AUD$10.00 regardless of quantity.

 Should you want to purchase a bicycle pick up from the shop would be preferable, however we are happy to organise freight at your cost. Please contact us for more details on freight costs and freight companies.

Delivery

We deliver parts and accessories to all states and territories in Australia. All products are delivered using Australia Post. Please allow 3-7 working days for delivery of parts, accessories or clothing. Some items may take longer - subject to stock levels and availability.  Remote country areas may take up to 14 days.  Please note that public holidays, floods, strikes, storms and road closures can further disrupt freight and thus delivery could take longer under these circumstances.

Damaged or Missing Goods

It is imperative that upon receiving your delivery that you immediately notify us if there is any missing items from your order, we need to receive notification within 48hours of the items being delivered.

Returns/ Exchanges

We do not refund or exchange goods if you simply change your mind or make a wrong decision. Refunds and exchanges can only be given where goods are faulty, wrongly described, different from the sample shown to you or do not do what they are supposed to do. If you select the wrong size and require an exchange, please call our store so we can allocate you with a Return Number, please be aware when requesting an exchange that you must pay all freight costs, this includes the cost to re-ship the correct item to you. The item must be returned in the original, undamaged packaging.