The team at Innovative Cycles is dedicated to providing an exceptional level of customer service. We believe that every customer needs to be 100% satisfied with their purchase before leaving the store. Not only do we offer a personalised service with one on one customer relations, but with any purchase of a new bicycle from Innovative Cycles, we also offer 1 free service and 12 months of free adjustments.


John, our work shop mechanic, is on hand to assist you with any repairs or concerns you may have with your bicycle. When John services your bike, not only does it get an A1 service but a full clean as well.

We've even had customers tell us that they've brought their bicycle in for an early service just so they can get one of John's tip-top cleaning jobs!


As a testament to our quality of service, Innovative Cycles offers a 30 day mechanical satisfaction guarantee with all bicycles that have been serviced, repaired or built in our work shop.